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Service Call Details |
Service Call Details
(Customer name, tire size, location, vehicle, etc.) |
- Hand-written service sheet or software generated work-order (not optimized for tire service calls).
- Difficult to update or modify after tech has departed.
- Requires access to computers or materials usually only available at the shop.
- Not available for after hours - tech has to improvise.
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- Collected and entered online from PC or mobile device.
- Available anywhere, 24/7.
- Works the same for after hours calls.
- Can be updated/modified easily, while in progress, in real time.
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Assigning Work |
| Assign Work |
- Paper copy required.
- Manager must locate tech and physically hand over paper sheet.
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- Complete service call information available to technician, instantly, on their mobile device - no paper required.
- Assign jobs via instant text message.
- Not required to physically locate tech.
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Tech Status |
| Tech Status |
- Technician departs on call. Status and location unknown without regular phone/text communication.
- Often disturb tech while working or driving to get updates.
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- Technicians set ‘status’ as they progress through every stage of the job.
- No phone calls required.
- Job status of all your active techs, indicated in real time, on all work stations and devices.
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Job/Work Information Capture |
| Job/Work Information Capture |
- Hand written, handed to manager when tech returns back to shop.
- Potential to forget to write down parts/materials used on the job.
- Work orders lost or never returned.
- Paper service sheet often returned dirty, weather affected, and difficult to decipher.
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- In real time on mobile device by technician while still on job site.
- Option to add photos indicating before and after, unrepairable tires, damaged rim or parts, etc.
- Info available instantly to management at shop, or on any mobile device.
- All stored on cloud - no lost service sheets or information.
- Easy to read (typed) job information and feedback from tech.
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Invoicing |
| Invoicing |
- Not billed until tech returns with workorder and details.
- Invoicing sometimes not completed until hours/days after work completed.
- Labour and inventory missed, vehicle information not properly captured.
- Often required to discuss/clarify hand written details with tech.
- Can delay receivables.
- No cross reference with paper copies.
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- Option for manager to create invoice while tech still on site (all information available instantly).
- All required, necessary, and additional fields provided - tech simply has to fill in the blanks. Less likely to omit important/relevant information.
- Can prepare invoice and email to customer enabling tech to collect payment while on site.
- Record of call and information all stored in cloud, never lost - greatly reduces chance of missed invoices.
- Call tagged with invoice number for easy cross reference later.
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Completed Calls |
| Completed Calls |
- Paper copies may or may not be filed, seldom referenced.
- Computer based work orders typically not populated with all info captured by tech. No pictures.
- Difficult to locate and/or reference specific details if needed in future.
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- All stored in the cloud for access any time.
- Search features to source by customer, tech, tire size, job info, etc.
- Easily identify manager/admin/tech involved with every call.
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Metrics / Analytics |
| Metrics / Analytics |
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- Valuable data tabulated and available to management.
- Call volume according to date, tech etc.
- More metrics coming as platform expands.
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